Develop skills to build strong and productive relationships.
Improve self-knowledge and capacity to deal with differences and conflicts.
How to develop Interpersonal Competence
Self-knowledge and knowledge of the other through a personality inventory
Appreciate and productively deal with differences
Conflict management: how we react/how others react
Conflict triggers in the organizational environment
How to conduct a dialogue to help someone get out of a conflict situation
Difficulties in communication and how to overcome them
Action plan and self-development